Shipping Policy:

We greatly value your order, and that's why we are committed to offering swift, secure, and dependable delivery services for all our products. Each item's product page provides details on the available delivery options, allowing you to choose your preferred method during the checkout process.

+ Shipping Method:

At present, our primary shipping method is through UPS, and we consistently strive to discover the most optimal and cost-effective shipping choices for the benefit of our customers.

Customers within the continental U.S. can enjoy complimentary shipping on orders exceeding $75.

 

 

 

 

 

UNKNOWN is delighted to facilitate returns for any unused and unopened items within 14 days from the date you receive your order. To initiate a return for online purchases, please reach out to us at unknowncandles97@gmail.com. Include "Return Reason" in the subject line, along with your order number. To streamline the return process, kindly provide proof of purchase, such as your order number, order confirmation email, or the receipt. It's essential to note that UNKNOWN does not cover the costs associated with return shipping or provide shipping labels. Once your order is dispatched, include your return tracking information in the email thread, enabling our team to verify and check the return's progress. Please be aware that UNKNOWN cannot be held responsible for lost returns; valid proof of return is confirmed only when tracking indicates delivery to UNKNOWN. Refunds will cover the cost of the item but exclude shipping fees.

Candle Buying Guide:

• Best for using in your Bathroom: Small candles (Tin or 10oz candles)
• Best for your Kitchen and Bedroom: Medium candles (2 or 3-wick candles)
• Best for your Living room, Entire home, and outdoor: Large candles (4-wick candles)