Refund policy
UNKNOWN is delighted to facilitate returns for any unused and unopened items within 14 days from the date you receive your order. To initiate a return for online purchases, please reach out to us at unknowncandles97@gmail.com. Include "Return Reason" in the subject line, along with your order number. To streamline the return process, kindly provide proof of purchase, such as your order number, order confirmation email, or the receipt. It's essential to note that UNKNOWN does not cover the costs associated with return shipping or provide shipping labels. Once your order is dispatched, include your return tracking information in the email thread, enabling our team to verify and check the return's progress. Please be aware that UNKNOWN cannot be held responsible for lost returns; valid proof of return is confirmed only when tracking indicates delivery to UNKNOWN. Refunds will cover the cost of the item but exclude shipping fees.
If you encounter any issues with your order, rest assured that we are dedicated to resolving them within 14 days of receiving the item. Simply reach out to unknowncandles97@gmail.com with your order details. In the case of damaged or defective items, please include photographs in your email when requesting a replacement or refund.
It's important to be mindful that discounted items, bundle items, discontinued items, gifts, custom pieces, and third-party items not manufactured by UNKNOWN are considered final sale and are not eligible for return. Items lacking proof of purchase are non-refundable. Your satisfaction remains our utmost priority at UNKNOWN.
If you encounter any issues with your order, rest assured that we are dedicated to resolving them within 14 days of receiving the item. Simply reach out to unknowncandles97@gmail.com with your order details. In the case of damaged or defective items, please include photographs in your email when requesting a replacement or refund.
It's important to be mindful that discounted items, bundle items, discontinued items, gifts, custom pieces, and third-party items not manufactured by UNKNOWN are considered final sale and are not eligible for return. Items lacking proof of purchase are non-refundable. Your satisfaction remains our utmost priority at UNKNOWN.